Room Service Ambassador

1 week ago


New York, New York, United States Hard Rock International (USA), Inc. Full time
Overview

Hard Rock International (USA), Inc. is a renowned hospitality company seeking a skilled In Room Dining Server to join our team. This role plays a crucial part in providing exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities
  • Deliver food orders promptly and accurately to guest rooms, maintaining a high level of customer satisfaction.
  • Serve food and beverages in guest rooms, adhering to our standard sequence of service.
  • Retrieve tables and trays from guest rooms, corridors, and other areas in a timely manner.
  • Set up and break down in-room dining tables, trays, and hot boxes.
  • Deliver amenities to guest rooms and VIP suites.
  • Process payments according to POS and cash handling procedures.
  • Answer restaurant phone and take phone orders as needed.
  • Polish and set up china, glassware, silverware, and service items.
  • Stock clean linen and discard used linen.
  • Set up and empty trash and recycling.
  • Set up and stock condiments.
  • Clean and stock side stations.
  • Set up, maintain, and break down beverage stations.


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