PEGA Platform Operations Lead

2 weeks ago


Frankfort, Kentucky, United States NASCO Full time
Job Summary

The Production Support Manager will oversee the PEGA Platform, ensuring peak application performance and maximum uptime. This role is responsible for managing people, processes, software standards, and IT assets within the practice, supporting the Enterprise.

Key Responsibilities
  • Design and implement processes and procedures to equip technical resources with knowledge and skills to monitor applications within the PEGA platform, maximizing system uptime.
  • Identify areas for optimization and work across teams to implement improvements.
  • Support yearly Disaster Recovery exercises, including onsite participation.
  • Collaborate with teams to troubleshoot and resolve complex incidents, minimizing operational impact.
  • Lead, influence, and manage a team of resources, including talent acquisition, coaching, mentoring, training, and performance management.
  • Determine the appropriate staffing mix of contractors and associates to maintain steady work and stay within budget.
  • Assist in defining departmental strategic objectives and drive business outcomes in alignment with the organizational strategy.
Requirements
  • Advanced knowledge of mid-tier applications, including service integration processing, with proven experience using monitoring and alerting tools.
  • Ability to effectively communicate technical concepts to technical and non-technical audiences across all levels.
  • Ability to lead and motivate a team, fostering a collaborative and innovative environment.
  • Ability to drive positive change.
  • Ability to collaborate effectively with cross-functional teams, build strong relationships, and drive alignment on shared objectives.
  • Proficient in Cloud concepts and Cloud hosting requirements.
  • Advanced analytical and problem-solving skills.
Qualifications
  • 6 years of related experience.
  • 2 years of experience managing a team of technical resources.
  • 2 years of experience managing mid-tier applications and/or mid-tier production support teams.
Education
  • Bachelor's degree in Computer Science, Business, Information Systems, or a related field, or equivalent work experience.
Benefits
  • Work/Life Balance.
  • Matching 401(k).
  • Employee Recognition and Bonus Programs.
  • Tuition Assistance.
  • E-Learning.
  • Choice of Blue Cross Blue Shield Medical, Dental, and Vision Plans.
  • Company-funded spending/reimbursement accounts for out-of-pocket medical expenses.
  • Wellness Program.
  • 17 Days of Paid Time Off (PTO) per year.
  • Company discount plans on mobile, technology services, etc.


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