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Front Desk Operations Manager

2 months ago

Statesville, North Carolina, United States ABC Investments and Management Company Full time
Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at ABC Investments and Management Company. As a Front Desk Manager, you will be responsible for overseeing the front desk operations, ensuring efficient and profitable operation, and providing exceptional customer service to our guests.

Key Responsibilities
  • Front Desk Operations: Supervise and manage the front desk team, ensuring that all guests are checked in and out efficiently and effectively.
  • Customer Service: Provide exceptional customer service to all guests, responding to their inquiries and resolving any issues in a timely and professional manner.
  • Team Management: Train, schedule, and evaluate the front desk team, ensuring that they have the necessary skills and knowledge to perform their duties effectively.
  • Policy Implementation: Implement and enforce company policies and procedures, ensuring that all guests and team members are aware of and comply with them.
  • Communication: Communicate effectively with the previous and following shifts, ensuring that all guests and team members are aware of any changes or updates.
Requirements
  • Experience: 2 years of previous hotel experience, preferably in a front desk or customer service role.
  • Skills: Good customer service skills, ability to work independently and with others, good communication skills, ability to give and follow verbal and written instructions, attention to detail, and ability to multi-task.
  • Initiative: Displays good initiative, proactive, and flexible with schedule and assignments.