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Security Shift Supervisor

2 months ago

Providence, Rhode Island, United States Securitas Inc. Full time
Job Summary

Securitas Inc. is seeking a highly skilled and experienced Security Shift Supervisor to join our team. As a Security Shift Supervisor, you will be responsible for ensuring the safety and security of our clients' facilities, while also providing exceptional customer service and support to our clients and their staff.

Key Responsibilities
  • Assign security officers to specific duties and rotate them as necessary to ensure coverage and avoid fatigue.
  • Monitor the performance of security officers to ensure they follow established protocols and procedures.
  • Serve as the primary point of contact for any escalated issues from security officers or clients.
  • Ensure all security officers are briefed at the beginning of each shift on any updates or changes to protocols and procedures.
  • Respond immediately to any reports of harmful or dangerous behavior from security officers.
  • Directly manage incidents involving potential client elopement, ensuring security officers follow the correct protocol.
  • Coordinate with local law enforcement and other security personnel in case of an elopement or other emergencies.
  • Maintain clear and open communication with clients and other stakeholders to ensure security measures align with their needs.
  • Regularly update security personnel on any incidents, changes in status, or other critical information.
  • Conduct regular training sessions for security officers on recognizing and managing potential elopements, crisis intervention, and other security protocols.
  • Provide on-the-job training for new security officers, focusing on the specific needs and protocols of the security team.
  • Review and provide feedback to security officers on their performance, emphasizing adherence to safety protocols and effective communication.
  • Ensure all incidents, including potential and actual elopements, are thoroughly documented in incident reports.
  • Review and approve incident reports filed by security officers, ensuring they are complete and accurate.
  • Maintain a log of all visitors entering and exiting the facility, ensuring all procedures for visitor management are followed correctly.
  • Ensure security officers are operating in full compliance with established protocols and procedures.
  • Regularly inspect the facility to ensure all doors and secure areas are properly managed, and that visitors and clients do not have unauthorized access.
  • Confirm that all procedures regarding visitor screening and patient supervision are strictly followed by all security officers.
  • Coordinate with client staff and other security personnel during emergencies.
  • Ensure all security officers remain at their posts until properly relieved by other authorized personnel.
  • Take charge during critical situations, ensuring the safety and security of the facility and personnel.
  • Oversee shift transitions, ensuring all incoming security officers are briefed on the current status of the facility and any ongoing incidents.
  • Ensure security officers take their breaks without compromising the security and safety of the facility.
  • Manage any personnel issues within the security team, addressing any concerns or disciplinary matters as needed.
  • Monitor attendance and maintain a log of security officer attendance, monitoring patterns of absenteeism.
  • Establish a clear protocol for security officers to report book-offs, including a minimum notice period, if possible.
  • Respond immediately to book-off notifications, assessing the impact on staffing levels and prioritizing filling the vacancy to maintain coverage.
  • Contact relief officers and maintain an updated list of relief or on-call officers who can be contacted to fill in for booked-off security officers.
  • Reassign duties among existing security officers to ensure critical areas are covered until a replacement arrives.
  • Notify management of the book-off and the steps being taken to fill the vacancy.
  • Document the process of filling the vacancy, including calls made to relief officers and any changes to the shift structure.
  • Follow up with the absent security officer according to company policy after the shift.
Requirements
  • 2+ years of security experience, with at least one year in a supervisory role.
  • Healthcare, law enforcement, or military experience preferred.
  • High school diploma, GED, or equivalent.
  • Must be 18 years or older.
  • Ability to speak, read, and write fluent English.
  • COVID-19 vaccination and client-mandated medical onboarding.
  • Additional paid SafetyCare training required upon hire.
  • Access to reliable transportation and communication.
Benefits
  • Paid training.
  • Medical.
  • Dental.
  • Vision.
  • Employee discounts.