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Practice Assistant II
2 months ago
About Brigham & Women's Hospital (BWH)
Brigham & Women's Hospital is a leading healthcare provider in the region, offering a wide range of medical services and specialties. Our ambulatory care center is a state-of-the-art facility that provides comprehensive care to patients of all ages.
Job Summary
We are seeking a highly skilled and detail-oriented Patient Services Representative to join our team. As a Patient Services Representative, you will be responsible for providing exceptional patient care and support to our patients and families.
Key Responsibilities
- Manage patient encounters and interactions with a high level of professionalism and empathy.
- Perform all tasks necessary to ensure a successful visit, including registration, billing, and scheduling.
- Operate computer terminals and practice management systems with ease and accuracy.
- Answer incoming calls and respond to patient inquiries in a timely and professional manner.
- Manage radiology prior authorization processes and schedule tests as needed.
- Assist with maintaining a clean and organized workspace, including supply levels and daily start-up and shut-down functions.
- Collect co-payments, cash receipts, and referrals, and perform daily reconciliation.
- Monitor waiting room and patient flow processes to ensure efficient and effective service.
- Complete follow-up tasks, including reviewing patient lists and obtaining necessary forms and authorizations.
- Perform check-out functions, including scheduling follow-up visits and providing patients with necessary documentation.
- Assist with patient transport and support administrative and clinical staff as needed.
Requirements
- High school diploma or equivalent required; post-high school education preferred.
- Minimum one year of applicable work experience required.
- Additional training in office systems preferred.
Skills and Abilities
- Knowledge of practice operations and standards.
- Understanding of procedures, including filing, copying, scanning, printing, and faxing.
- Ability to use phone systems, answer routine questions, and give routine information.
- Ability to interpret information, answer routine questions, and communicate in a professional, courteous, clear, and concise manner.
- Ability to manage work processes in a neat and orderly way and to sort and alphabetize.
- Ability to manage multiple tasks effectively, follow established protocols, and work within systems.
- Ability to correspond and communicate with others clearly and effectively in writing.
- Basic understanding of medical terminology, insurance types, and referral processes.
- Knowledgeable and compliant with all hospital, state, and federal requirements, including policy and procedures with The Joint Commission and HIPAA.
Working Conditions
Hospital-based ambulatory practice with some exposure to communicable diseases, unpleasant odors, needles, and blood products.
EEO Statement
Brigham & Women's Hospital is an Affirmative Action Employer. We are committed to diversity and inclusion in the workplace and strive to create a work environment that is welcoming and inclusive of all employees.
