Customer Service Supervisor

4 days ago


Oxford, Ohio, United States Tradewind Aviation Full time
Job Overview

We are seeking a highly motivated and experienced Aviation Team Lead to join our team at Tradewind Aviation. As a key member of our leadership team, you will be responsible for driving performance targets, ensuring guest satisfaction, and leading a team of client services representatives. This is a fantastic opportunity to join a growing company and contribute to its success.

Responsibilities:
  1. Oversee daily operations and ensure guest satisfaction.
  2. Lead and motivate a team of client services representatives.
  3. Collaborate with cross-functional teams to drive performance targets.
  4. Maintain strong client relationships and ensure seamless communication.
  5. Develop and implement process improvements to streamline workflow.
  6. Appraise and address performance, reward team members, and address complaints.
  7. Provide on-the-job training to all client services personnel.
  8. Evaluate business needs and conduct scheduling activities.
  9. Validate payroll and manage time off requests.


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