Scheduled Service Supervisor

4 weeks ago

Oxford, Ohio, United States Tradewind Aviation Full time

Job Type

Full-time

Description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel-both private and scheduled service-throughout North America and the Caribbean.

For more details visit www.flytradewind.com

ABOUT THE CANDIDATE / ROLE

As a Scheduled Service Supervisor, you will be at the forefront of our commitment to exceptional service. Your primary responsibilities will include leading and motivating a team of client services representatives to deliver outstanding service experiences. You will play a crucial role in overseeing daily operations, ensuring guest satisfaction, and driving the achievement of performance targets. Collaboration with cross-functional teams, process improvements, and maintaining strong client relationships will be key aspects of your role. This role is based in our Oxford, CT office.

RESPONSIBILITIES

  • Be an expert on customer service best practices and ensure their consistent application.
  • Ensure the effective completion of all client services processes.
  • Facilitate appropriate communication of important information between shifts.
  • Coordinate with sales, dispatch, and accounting teams regarding client logistics.
  • Take the lead on service disruptions and direct follow-up actions.
  • Monitor trends based on client issues and make recommendations for service improvements.
  • Work continuously on process improvements to streamline workflow and document procedures.
  • Appraise and address performance, reward team members, and address complaints to resolve problems.
  • Assist with the recruitment and termination of employees.
  • Provide on-the-job training to all client services personnel.
  • Develop and coach team members to meet and exceed expectations.
  • Evaluate business needs and conduct scheduling activities to ensure service standards are met.
  • Validate payroll and manage time off requests, ensuring proper staffing during vacation and sick days.
  • Share on-call supervisor responsibilities.
  • Perform other duties as assigned by the Director of Customer Service.
  • Additional duties as assigned
Requirements

SERVICE QUALIFICATIONS
  • Proven track record in a client-facing role.
  • Strong communication, problem-solving, and decision-making abilities.
  • Ability to remain calm under pressure and handle challenging situations with diplomacy and tact.
  • Passion for delivering exceptional customer experiences.
  • Leadership skills with the ability to motivate and guide a team.
  • Experience in aviation, hospitality or a related industry a plus.
  • PHYSICAL DEMANDS
Prolonged periods of standing and walking

BENEFITS
  • Competitive salary
  • Medical, Dental, Vision, FSA/DCA and 401(k) plan.
  • Paid vacation and sick days
  • Paid Parental Leave
  • Fun, dynamic team with opportunities for rapid advancement
  • Travel benefits on various US and International airlines

  • Service Delivery Supervisor

    4 days ago

    Oxford, Ohio, United States Tradewind Aviation Full time

    Flight Operations ManagementWe are seeking an experienced Scheduled Service Supervisor to join our team at Tradewind Aviation. As a key member of our operational team, you will play a crucial role in delivering exceptional service experiences to our clients. With a focus on process improvement and customer satisfaction, you will work closely with our client...

  • Field Service Supervisor

    3 weeks ago

    Oxford, Ohio, United States Clean Harbors Full time

    Clean Harbors in Location is seeking a Field Service Supervisor to plan, lead, organize and coordinate the daily operations of the service line crew. This includes responsibility over proper operation of equipment, driving operational efficiencies at the work site and ensuring accurate documentation related to the job is completed in a timely fashion. Clean...

  • Production Supervisor

    4 weeks ago

    Oxford, Ohio, United States Technipower Full time

    Job DescriptionI have a client located in Oxford, GA, who has an immediate need for a skilled Production Supervisor If you or anyone you know is qualified or interested in this position, please click "Apply Now" to submit your application. The Production Supervisor will be responsible forleading a small team and overseeing projects focused on improving...

  • Scheduled Service Coordinator

    3 weeks ago

    Oxford, Ohio, United States Tradewind Aviation Full time

    Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind...

  • Shift Supervisor

    1 week ago

    Oxford, Ohio, United States Jushi Full time

    Want to make a meaningful difference in peoples' lives while earning a competitive salary? At Jushi Holdings Inc. ") (CSE: JUSH) (OTCQX: JUSHF), we are shaping the future of the cannabis industry, the fastest growing jobs sector in the U.S. The Shift Supervisor will partner with the Dispensary Manager to lead the team. This role should lead by example by...

  • Customer Service Supervisor

    20 hours ago

    Oxford, Ohio, United States Tradewind Aviation Full time

    Job OverviewWe are seeking a highly motivated and experienced Aviation Team Lead to join our team at Tradewind Aviation. As a key member of our leadership team, you will be responsible for driving performance targets, ensuring guest satisfaction, and leading a team of client services representatives. This is a fantastic opportunity to join a growing company...

  • Sales Floor Dept Supervisor

    1 week ago

    Oxford, Ohio, United States Lowe's Full time

    What You Will DoAll Lowe's associates deliver quality customer service while maintaining a store that is clean, safe, and stocked with the products our customers need. As a Sales Floor Department Supervisor, this means:• Providing resources and tools to support those directly helping customers provide the best service.• Assisting with down stocking and...

  • Retail Stocking Supervisor

    4 days ago

    Oxford, Ohio, United States Harbor Freight Tools Full time

    150694BR Retail Stocking Supervisor 1570 Main St Oxford, ME, United States ME Job Description A Supervisor (full-time) is a valued member of a high performing team who is empowered & equipped to do their job. You will know why your work matters and be able to take pride in what you do This role is perfect for you if you have recent leadership...

  • Laboratory Supervisor Position

    7 days ago

    Oxford, Ohio, United States KA Recruiting Inc. Full time

    KA Recruiting Inc. is seeking a highly skilled Laboratory Supervisor to lead our lab team in the state of Florida. This permanent, full-time position offers excellent pay and comprehensive benefits.The ideal candidate will possess ASCP certification (or equivalent) and demonstrate exceptional leadership skills, as well as a background in laboratory work.This...

  • Front End Supervisor

    3 weeks ago

    Oxford, Ohio, United States TJX Companies Full time

    Style is never in short supply at our more than 1,000 TJ Maxx stores. They all have different products, but the same commitment to the thrill of the find. From designers straight off the runway to statement jewelry, we offer exciting surprises that m Supervisor, Front End, Customer Experience, Associate, Customer Service

  • RN Weekend Supervisor

    4 days ago

    Oxford, Ohio, United States Diversicare Healthcare Services & Diversicare Ther Full time

    OverviewJoin Diversicare as an RN Weekend Supervisor: Lead with Excellence in Healthcare LeadershipDiversicare, a trusted leader in post-acute care services, is seeking a dynamic and experienced RN Supervisor to join our dedicated team. If you're a registered nurse with a passion for leadership and a commitment to delivering exceptional patient care, this...

  • Warehouse Supervisor

    4 weeks ago

    Oxford, Ohio, United States STIHL Full time

    About Us As a family-owned company, it's the people who continue to make STIHL a successful, world-class brand. Since revolutionizing the forestry industry in Germany with the first electric chainsaw in 1926, the STIHL name has remained synonymous with outstanding innovations, high-quality products and comprehensive service. About the Role: STIHL is seeking...

  • Stockroom Supervisor

    6 days ago

    Oxford, Ohio, United States TriHealth Full time

    TriHealth is seeking an experienced Stockroom Supervisor to join our supply chain team. In this role, you will be responsible for managing the daily operations of our stockroom, including receiving and stocking medical supplies and equipment.About the JobThis position reports to the Materials Manager and is responsible for supervising a team of stockroom...

  • Field Services Supervisor

    7 days ago

    Oxford, Ohio, United States Clean Harbors Full time

    Welcome to Clean Harbors, where we empower our employees to drive success through innovation, sustainability, and exceptional customer service. As a Field Services Branch Manager, you'll lead by example, fostering a culture of collaboration and continuous improvement.Clean Harbors provides a wide range of environmental, energy, and industrial services across...

  • Manufacturing Supervisor

    2 weeks ago

    Oxford, Ohio, United States Schneider Electric Full time

    Schneider Electric has a great opportunity for a Manufacturing Supervisor-2nd Shift in our Oxford, OH locationWe are seeking a highly skilled and motivated Experienced Manufacturing Supervisor to join our team in Oxford, Ohio. The ideal candidate will have a proven track record in manufacturing operations, strong leadership abilities, and a commitment to...

  • Client Services Coordinator

    4 days ago

    Oxford, Ohio, United States Tradewind Aviation Full time

    Delivering Exceptional Customer ExperiencesAs a Scheduled Service Supervisor at Tradewind Aviation, you will play a vital role in delivering exceptional customer experiences to our clients. With a focus on process improvement and customer satisfaction, you will work closely with our client services representatives to ensure seamless daily operations. This is...

  • Manufacturing Supervisor

    4 weeks ago

    Oxford, Ohio, United States Schneider Electric Full time

    Schneider Electric has a great opportunity for a Manufacturing Supervisor in our Oxford, OH location We are seeking a highly skilled and motivated Experienced Manufacturing Supervisor to join our team in Oxford, Ohio. The ideal candidate will have a proven track record in manufacturing operations, strong leadership abilities, and a commitment to continuous...

  • Manufacturing Supervisor

    4 weeks ago

    Oxford, Ohio, United States Schneider Electric Full time

    Schneider Electric has a great opportunity for a Manufacturing Supervisor in our Oxford, OH location.We are seeking a highly skilled and motivated Experienced Manufacturing Supervisor to join our team in Oxford, Ohio. The ideal candidate will have a proven track record in manufacturing operations, strong leadership abilities, and a commitment to continuous...

  • Manufacturing Supervisor

    4 weeks ago

    Oxford, Ohio, United States Schneider Electric Full time

    Schneider Electric has a great opportunity for a Manufacturing Supervisor in our Oxford, OH location. We are seeking a highly skilled and motivated Experienced Manufacturing Supervisor to join our team in Oxford, Ohio. The ideal candidate will have a proven track record in manufacturing operations, strong leadership abilities, and a commitment to...

  • Front End Service Team Supervisor

    2 weeks ago

    Oxford, Ohio, United States Walmart Full time

    Hourly Wage: $19 - $30 per/hour The actual hourly rate will equal or exceed the required minimum wage applicable to the job location. Additional compensation includes annual or quarterly performance incentives. Additional compensation in the form of premiums may be paid in amounts ranging from $0.35 per hour to $3.00 per hour in specific circumstances....