Universal Banking Associate
2 weeks ago
Position Overview:
As a vital member of the Ridgewood team, the Universal Banker plays a crucial role in enhancing customer relationships and promoting banking services. This position offers an estimated starting salary ranging from $815 to $982 per week.
Qualifications:
• High School Diploma or G.E.D. equivalent is required.
• Experience in teller operations and customer service is essential, typically amounting to at least one year of combined experience.
• Strong verbal and written communication skills are necessary.
• Basic mathematical abilities are expected.
• Familiarity with banking products and services is important.
• Pursuit of certifications in life insurance, lending, or business banking is anticipated.
• Proficiency in using a Personal Computer is required.
• Basic knowledge of Microsoft Office applications is preferred.
Key Responsibilities:
• Actively promote the sale of banking products and services to customers, adhering to the established sales process to enhance banking relationships.
• Uphold and advocate for the Bank's Core Values in all interactions.
• Respond to customer inquiries and proactively engage with clients regarding services, products, and account information.
• Facilitate the account opening process by collecting and verifying customer identification and information in compliance with regulatory requirements.
• Execute transactions, including account closures, while following established protocols to prevent fraud and ensure accuracy.
• Manage the processing of ATM and Debit MasterCards for customers, ensuring accurate information for delivery.
• Perform clerical duties as assigned by the Branch Management Team, including filing and updating account records.
• Ensure compliance with current shredding procedures to meet regulatory standards.
• Address and resolve customer concerns through effective communication, following established procedures.
• Conduct follow-up calls to customers to ensure a high level of service and that all pending items are addressed.
• Acquire in-depth knowledge of the bank's products and services to provide relevant information to customers.
• Verify the accuracy of monetary transactions using basic math skills and a calculator.
• Process various customer transactions efficiently using the bank's core operating system.
• Balance daily transactions by counting cash and reconciling discrepancies.
• Ensure adherence to regulatory compliance by applying bank policies during transaction processing.
• Scan checks and ensure proper endorsement for accurate credit and settlement.
• Manage currency exchanges with the vault as necessary to mitigate risk.
• Submit referrals to designated departments through appropriate channels.
• Assist in training new teller trainees by demonstrating transaction processing and providing guidance.
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