Medical Office Coordinator

2 weeks ago


Smyrna, Tennessee, United States Neuhaus Foot and Ankle Full time
Job Summary

We are seeking a highly organized and detail-oriented Medical Receptionist to join our team at Neuhaus Foot and Ankle. As a key member of our Patient Experience Team, you will be responsible for delivering exceptional customer care and service to our patients.

Key Responsibilities
  • Create a welcoming environment for patients, ensuring they feel confident in the care provided.
  • Check patients in and accurately enter demographic information into our electronic health record system.
  • Learn basic insurance coverage information and run estimates on cost of coverage using our software.
  • Explain insurance coverage and estimated out-of-pocket costs for care to patients.
  • Process payments for patient balances and/or cost of visit.
  • Schedule patients for return appointments and communicate with team members to ensure seamless care.
  • During slower clinic times, make outbound calls for new and current patient follow-up needs, using a professional tone and exceptional judgment.
  • Complete all data entry and patient check-in/check-out accurately and efficiently.
  • Develop strong working relationships with all team members and contribute to a positive work environment.
Requirements
  • At least 1 year of experience in a medical reception role or high-volume customer service role.
  • Excellent communication skills, both verbal and written.
  • Positive, empathetic, and a team player with a commitment to customer service.
  • Ability to multitask and prioritize tasks effectively.
What We Offer
  • 24 days of PTO
  • 401(k) with 3% salary contribution after the first year
  • Medical/Dental/Vision with $2,500 Annual Health Savings Account
  • Company-paid $50,000 life insurance
  • Ongoing personal and professional development training

We are committed to providing a rewarding work environment that promotes work-life balance, a high standard of work delivery, and a self-employed mentality. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer care, we encourage you to apply for this exciting opportunity.



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