Technical Support Specialist
6 days ago
**About the Role**
This Client Support Technician position is located at Kirtland Air Force Base in Albuquerque, NM.
The ideal candidate will possess an IT background and excellent written and verbal communication skills to interface well with customers at various levels of seniority.
Responsibilities include answering user calls, emails, and trouble tickets, creating and updating help desk tickets, working with other support staff, and maintaining documentation.
We offer a competitive salary of $65,000 - $85,000 per year, depending on experience, and a range of benefits including medical, dental, vision, 401k retirement, and generous paid time off.
Required Skills and Qualifications:
- Familiarity with Windows Operating System and Microsoft Office Suite
- Familiarity with creating/updating Remedy tickets preferred
- Familiarity with troubleshooting printers and multi-function devices
- Familiarity with setup of Video Teleconferencing systems
- Familiarity with configuration and operational support of Apple iOS and other approved wireless broadband device types
- Familiarity with Account Permissions/Provisioning
- Experience in computer hardware support, troubleshooting, and imaging for classified and unclassified systems
- Adaptability in learning and supporting new software
- Must possess refined critical thinking skills, be a self-starter, multi-task capable, and adaptive to a dynamic environment.
- Excellent written and verbal communication skills.
- May direct the activities of other team members, diplomatic, dependable, and reliable.
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