Data Management Platform Lead

1 month ago


Nashville, Tennessee, United States Ask IT Consulting Full time
Job Description:

We are seeking an experienced Project Manager to lead our Tennessee statewide data management platform, Tennessee Plans for Learning Success and Excellence (TN PULSE).

Key Responsibilities:
  • Lead a team of support professionals in providing technical assistance to educators and administrators using TN PULSE.
  • Understand the unique needs of special populations, implement comprehensive support strategies, and collaborate with internal teams to enhance the platform's user experience.
  • Oversight of day-to-day help desk operations, ensuring timely and tailored support.
Requirements:
  • Bachelor's degree in Education, Special Education, Information Technology, or a related field.
  • Proven experience in a help desk or technical support role within the education sector.
  • Familiarity with Tennessee special education practices.
  • Strong leadership skills with a focus on fostering an inclusive and supportive team culture.
Preferred Qualifications:
  • Excellent communication skills, particularly in translating technical concepts for diverse audiences.
  • Understanding of educational platforms and data management systems.
Additional Responsibilities:
  • Monitor and analyze support data to identify trends and areas for improvement.
  • Develop and implement training programs to enhance team members' awareness and skills related to special education processes and TN PULSE.
  • Collaborate with educators, special education professionals, and accessibility experts to understand the unique requirements of special populations' processes.

$60,000 - $80,000 per year.


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