Fitness Service Ambassador

7 days ago

New York, New York, United States Barry's Full time
Company Overview

At Barry's, we strive to create a world-class fitness experience that is both challenging and enjoyable. Our innovative approach combines strength training and cardio exercises in an immersive, high-intensity environment. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our clients.

Salary

The estimated annual salary for this role is $37,440 - $45,600 (18 - 22 USD per hour), based on a 40-hour workweek.

Job DescriptionKey Responsibilities
  • Provide top-notch hospitality to clients by greeting, assisting, and checking them in; responding to inquiries in-person, on the phone, and via email; and working efficiently in our business management software to register clients, process payments, and maintain database information up-to-date.
  • Collaborate with team members across departments to ensure efficiency in delivering an exceptional customer experience, maintaining spaces clean, and creating a welcoming atmosphere.
  • Maintain product knowledge for all studio retail operations and marketing initiatives.
  • Guide customers regarding studio offerings, promotions, and special events.
  • Assist studio management with daily tasks and other projects as needed.
Operations
  • Exemplify brand skills while on shift and mentor junior staff in upholding Barry's hospitality and customer service standards.
  • Take a leadership position in managing and handling complex client inquiries and challenging studio situations.
  • Establish and maintain effective communication with studio leadership on facilities, personnel, and client issues.
  • Act as the primary point person for VIP visits, special events, and celebrations occurring while on shift.
  • Receive retail inventory, drive retail sales, merchandise retail areas, and communicate retail needs to studio leadership.
  • Oversee management of cash flow and the point of sale system while on shift.
Company Culture
  • Uphold Barry's community and culture standards, and live the company mission, vision, and values daily.
  • Represent the Barry's brand within the studio and throughout the fitness community.
  • Participate in enhancing the community with your studio and regional teams.
Required Experience
  • Ability to work non-traditional hours, including early mornings, late evenings, weekends, and holidays.
  • Strong hospitality skills with knowledge of principles and processes for providing customer service.
  • Ability to establish and maintain constructive and cooperative long-term interpersonal relationships with clients, peers, and supervisors.
  • Ability to communicate effectively and in a time-sensitive manner.
  • Excellent organization and time management skills.
  • Ability to follow instructions in a fast-paced environment.
  • Detail-oriented mindset, with an eye for customer satisfaction and cleanliness.
  • Proven dependability and reliability.
  • Friendly, outgoing personality and can-do, optimistic attitude.
  • Professional appearance and behavior at all times.
  • Enthusiasm for the Barry's brand.
  • Ability to kneel, bend, reach, climb, and stand for long durations of time.
  • Ability to move and lift equipment and supplies of 30+ pounds.
  • Minimum age of 18 years.

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