Member Care Specialist

1 week ago

Aurora, Illinois, United States TEAM Industrial Services Full time
About the Role:

The Member Care Associate will play a vital role in supporting TEAM's global workers and staff by providing holistic care services that foster emotional, spiritual, psychological, and relational health. This position requires a spiritually mature individual with a growing relationship with Jesus Christ, a graduate degree or equivalent experience in psychology, counseling, or a related field, and a minimum of two years' experience in cross-cultural missions or mission activities.

Key Responsibilities:
  • Foster caring relationships with global workers and staff, reaching out in times of need in their ministry or personal/family life.
  • Collaborate with Regional Member Care Coordinators (RMCC) to provide seamless care and support for workers; Serve as an RMCC in an interim capacity when needed.
  • Provide oversight to the Member Care work in the Americas under the guidance of the Director of Member Care.
  • Be aware of a variety of North America-based resources for workers and facilitate connection to those resources when needed.
  • Provide resources and follow-up care during the re-entry process for workers not returning to an international ministry location.
  • Assist with debriefings of global workers and make recommendations for spiritual, emotional, personal, and relational growth.
  • Assist the Global Member Care Network in assessing global workers experiencing personal, relational, or ministry crises and making plans for care, treatment, and referral to outside providers and sending churches as appropriate.
  • Work with Member Care leadership to recruit for international staffing needs.
  • Attend Appointee Gathering training events, provide feedback to new appointees, present workshops, and follow-up with specific appointees as needed.
  • Participate in department meetings and TEAM conferences to contribute to the overall member care strategy for TEAM, facilitate workshops, be available for ad hoc member care.
  • Attend professional conferences or other member care events for personal development and to represent TEAM.
Qualifications:
  • Spiritually mature with a growing relationship with Jesus Christ.
  • Graduate degree or equivalent years of experience in psychology, counseling, social work or a related field with at least four years of clinical experience required.
  • Minimum of two years' experience in cross-cultural missions or mission activities required, preferably in Latin America.
  • In-depth knowledge of essential Christian doctrines, missiology, discipleship, and the role of nonprofit organizations in serving the Church's Great Commission mission, along with the ability to discuss these topics comprehensively.
  • A holistic philosophy of member care, integrating Scripture to provide well-rounded support.
  • Strong communication skills, both written and verbal, can engage effectively in person, over the phone, and through written correspondence.
  • Highly organized, accountable, and self-motivated, with the ability to manage time efficiently and prioritize tasks.
  • Proven ability to function well both independently and in a collaborative team environment and take initiative to provide proactive, compassionate care to global workers and staff.
  • Technological proficiency to effectively manage a heavy email load, communicate through email and video conferencing, keep accurate records of inquiries, meetings, and be comfortable learning new software programs.
  • Demonstrated track record of successful planning, execution and follow-through to accomplish agreed upon objectives.

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