Senior Case Manager

3 hours ago


West Palm Beach, Florida, United States YWCA of Palm Beach County Full time
Job Summary

The YWCA of Palm Beach County seeks a highly motivated and experienced Senior Case Manager to join our team. As a key member of our domestic violence program, you will be responsible for ensuring the delivery of services to adult and child survivors residing in our 72-bed emergency shelter. Your primary focus will be on facilitating direct services, including advocacy, navigation, and support, to empower survivors to break the cycle of violence in their lives.

Key Responsibilities:

  • Facilitate direct services to at least 50 victims of domestic violence annually, including intake, counseling, advocacy, court accompaniment, referrals, and case management.
  • Ensure survivors have access to support and activity groups, and assist with planning and scheduling throughout the year.
  • Be assigned as an on-call for the Shelter schedule once every 5 weeks and as needed.
  • Maintain accurate program participant files and case notes, and complete daily logs, including Osinum entry and other requirements for statistical data.
  • Facilitate answering the 24-hour Hotline and conducting screenings.
  • Ensure the Hotline is answered within three rings.
  • Facilitate intakes and exit interviews when survivors enter and exit the program.
  • Ensure survivors at Harmony House receive all basic needs upon arrival and throughout their stay.
  • Facilitate the pick-up and sorting of all in-kind donations weekly and as needed.
  • Provide transportation to residents of Harmony House as needed or assigned.

Requirements:

  • Bachelor's degree in Social Work, Criminal Justice, Sociology, Psychology, or related Human Service field.
  • Minimum 2-year experience in field of domestic violence, homeless services, case management, and/or community collaboration.
  • Minimum 2-year experience utilizing client database systems for data entry and reporting preferred.
  • Valid driver's license.

Benefits:

  • Dental insurance.
  • Flexible schedule.
  • Health insurance.
  • Life insurance.
  • Paid time off.
  • Retirement plan.
  • Vision insurance.

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