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Housekeeping Supervisor

2 months ago

Paradise Valley Arizona, United States Mountain Shadows Full time
Job Summary

The Housekeeping Supervisor is a key member of the Mountain Shadows team, responsible for ensuring the highest standards of cleanliness and guest satisfaction in our resort. This role requires a strong leader who can motivate and train housekeeping staff to deliver exceptional results.

Key Responsibilities
  • Provide support to the Housekeeping Manager in maintaining the cleanliness and organization of guest rooms and public areas.
  • Train and develop housekeeping staff to ensure they meet the resort's high standards of cleanliness and guest service.
  • Monitor and maintain adequate staffing levels to ensure efficient operation of the housekeeping department.
  • Respond to guest requests and concerns in a timely and professional manner.
  • Inspect guest rooms and public areas to ensure they meet the resort's standards of cleanliness and organization.
  • Coordinate work orders and follow up on inspections to ensure prompt resolution of any issues.
  • Handle lost and found items according to procedure.
  • Maintain the upkeep of all bedspreads, draperies, carpet cleaning, sheers, bed skirts, and furniture refinishing.
  • Schedule and participate in departmental meetings.
  • Ensure floor storage areas and closets are kept in an orderly and clean fashion.
  • Inspect closets to ensure all items are stocked in orderly fashion and in sufficient quantities.
  • Respond properly in any hotel emergency or safety situation.
Requirements
  • Prior Housekeeping Supervisor experience required.
  • Reading, writing and oral proficiency in the English language.
  • Knowledge of the tasks performed by the Housekeeping Attendants.
  • Familiar with the employee handbook, training manual, and job descriptions of all AM/P.M. Housekeepers and House persons.
  • Must adhere to practices of occupational safety and health including wearing personal protective equipment when required.