Restaurant Operations Manager
2 weeks ago
Pizza King General Manager in Training
Job Summary:
Pizza King is seeking a highly motivated and experienced General Manager in Training to join our team. As a General Manager in Training, you will be responsible for assisting the General Manager in overseeing the daily operations of the restaurant, including managing staff, maintaining high standards of customer service, and ensuring the store is running efficiently and profitably.
Key Responsibilities:
- Customer Service:
- Provide exceptional customer service by serving as a role model in resolving customer issues and training team members to meet or exceed customer service standards.
- Verify food quality is at the highest standard that is received by vendors and served to the customers.
- Ensure the workplace is safe for both employees and customers by facilitating safe work behaviors of the team.
- Respond quickly and respectfully to customer complaints.
- People Management:
- Organize and oversee the time spent on the job for yourself and all employees.
- Maintain a positive attitude and must lead by example.
- Administer prompt, fair, and consistent corrective action for any and all violations of company policies, standards, and procedures.
- Store Performance:
- Responsible for working with the marketing department to ensure initiatives are in place and being implemented to drive sales growth.
- Analyze sales, food, labor, inventory, and controllables on a continual basis.
- Complete regularly scheduled inventories and order accordingly.
- Other:
- Obtain complete knowledge of operational techniques, standards, policies, and procedures.
- Always follow company procedures and standards.
- Demonstrate excellent teamwork.
Requirements:
- Must be at least 21+ years of age.
- Maintain a valid driver's license.
- Maintain proof of auto insurance.
- Acceptable driving record.
- Reliable vehicle for going to the bank, picking up product, or delivering occasionally.
- ServSafe Certified.
- Able to maintain a liquor license and any other required permits.
- Minimum of five years experience in restaurant operations, 1 year of general management experience preferred, or an equivalent combination of education and experience.
- Systems & Software – proficient level knowledge of Google Workspace.
Physical Requirements:
- Able to reach, bend, stoop, and frequently lift up to 50 pounds.
- Able to be on your feet for extended periods of time.
Reports to:
- General Manager, Assistant General Manager (if applicable), and District Manager
About Pizza King:
Pizza King is a leading restaurant chain that values quality, customer satisfaction, and teamwork. We are committed to providing a safe and welcoming environment for our employees and customers.
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