Experiences and Attractions Manager

4 weeks ago

Miami, United States Norwegian Cruise Line Holdings Ltd. Full time
Job Summary

The Experiences and Attractions Manager plays a pivotal role in the development and implementation of innovative guest experiences and attractions for newbuilds and refurbished vessels. This position involves collaborating with various teams, vendors, and shipyards to ensure successful execution through the ship commissioning process.

Key Responsibilities
  • Lead and manage newbuild projects related to onboard experiences and attractions, ensuring alignment with project goals, timelines, and budgets.
  • Develop comprehensive project plans, including scope, schedule, cost, quality, and risk management plans for new builds.
  • Collaborate with cross-functional internal and external teams, including hotel operations, marine and technical operations, procurement, engineering, design consultants, and construction teams.
  • Monitor project progress, identify potential issues, and implement corrective actions as necessary.
  • Prepare and present regular project status reports to stakeholders, including senior management and clients.
  • Develop and maintain project timelines/schedules, utilizing CPM methodologies to identify critical paths and establish key milestones for progress tracking.
  • Oversee the execution of experiences and attractions for new builds and refurbishments.
  • Stay current with competitor analysis and future trends within the industry.
Requirements
  • 5 minimum years of project management experience. Cruise industry or hospitality experience a plus.
  • Highly self-motivated with strong project management skills and results-oriented.
  • Demonstrated success in gathering data, conducting analyses, and generating high-quality outputs.
  • Knowledge of ASTM standards is a plus.
  • Ability to translate requirements into quality solutions.
  • Excellent interpersonal skills.
  • Requires the use of sound business judgment in coordinating projects.
  • Conflict resolution and problem-solving techniques are required.
  • Good in presentation, facilitation, and communication.
  • Technical knowledge and expertise are a plus.
  • Proficiency in Microsoft Suite (Word, Excel, and PowerPoint), Monday.com.
  • Analytical, influencing, facilitating, teambuilding, strategic thinking, and process-driven skills.
  • Require up to 30% travel to shipboard and non-shipboard locations.

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