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Customer Service Representative

2 months ago

Orlando, Florida, United States AD Solutions Full time
Job Overview

We are seeking a highly skilled and customer-focused individual to fill the role of Customer Experience Representative at AD Solutions. In this position, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their satisfaction with our services and overall experience.

Key Responsibilities

  • Customer Service: Respond to customer inquiries and needs via various channels, providing timely and professional support.
  • Issue Resolution: Resolve customer complaints and issues in a friendly and efficient manner, ensuring customer satisfaction.
  • Technical Support: Provide information, troubleshooting, and technical support to customers, maintaining accurate records of interactions and transactions.
  • Collaboration: Work with service and support teams to ensure customer satisfaction, participating in training sessions to improve product knowledge and customer service skills.
  • Feedback and Communication: Communicate with customers to gather feedback on products, services, and needs, documenting and updating customer records.
  • Service Call Routing: Route and assign service calls to ensure desired service response times are met, providing regular updates to management on customer feedback, concerns, and issues.

Requirements

  • Education: High school diploma or equivalent required; college degree preferred.
  • Experience: Previous experience in customer service or sales preferred.
  • Skills: Excellent communication skills, both written and verbal; strong problem-solving and decision-making skills.
  • Availability: Ability to work onsite, Monday-Friday, with occasional weekends or evenings to support business operations.
  • Physical Demands: Ability to push, pull, and lift up to 25 lbs occasionally.

What We Offer

As a Customer Experience Representative at AD Solutions, you will have the opportunity to work with a dynamic team, develop your skills, and contribute to delivering exceptional customer experiences.