Strategic Counsel for Services Leadership

4 weeks ago


Mooresville, North Carolina, United States Lowe's Companies Full time

About the Role

The Strategic Counsel for Services Leadership will serve as the trusted advisor to Services leadership and their teams, identifying PROvider experience needs and developing plans to improve PROvider engagement and retention. This role is responsible for creating comprehensive PROvider communications, two-way feedback programs, and driving system or program enhancements aligned with enterprise-wide strategic goals.

Key Responsibilities

  • Develop and deliver PROvider engagement plans aligned with enterprise strategy, business deliverables, and initiatives.
  • Recommend PROvider engagement strategies to executives and key stakeholders, ensuring activities are delivered to all appropriate stakeholders.
  • Identify and drive system enhancements to improve PROvider connectivity and access to information.
  • Direct the development and delivery of formal communications to the entire PROvider network through various mediums.
  • Approve PROvider communications and supervise special projects and initiatives.
  • Lead PROvider surveys and townhalls as a continuous feedback loop to improve the PROvider and customer experience.
  • Provide thought leadership in PROvider engagement strategies, developing comprehensive plans with internal and external elements.
  • Champion and drive integration within Services on behalf of the PROvider experience.
  • Manage cross-functional relationships across the business to ensure seamless collaboration.

Requirements

  • Bachelor's Degree in English, Journalism, Television/Media, Communication, or Business, or 4 years of equivalent experience.
  • 5-7 years of Corporate Communications, Journalism, or Public Relations experience.

About Lowe's

Lowe's Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe's operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, Lowe's supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts.

Lowe's is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.



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