Business Operations Manager

1 week ago

Reading, Pennsylvania, United States MBMS Medical Billing and Management Services Full time
Job Description

The Business Operations Manager position is a key role in our organization, responsible for evaluating and enhancing daily medical billing and office activities. This position collaborates with internal stakeholders to address client requests and operational needs, and is responsible for strategically implementing and/or driving billing-focused procedural and operational requests to fruition.

Key Responsibilities
  • Arrange work, assign tasks, and define responsibilities
  • Issue orders and instructions and explain management plans
  • Establish methods and procedures and enforce rules and regulations
  • Maintain teamwork and discipline
  • Monitor employee productivity through work trackers, and provide feedback, education, and coaching
Operational Strategy
  • Identify billing and operational trends and implement strategies to improve efficiency, productivity, and profitability of clients
  • Collaborate with management to establish goals and objectives that align with the company's mission and vision
  • Ensure RCM tasks are completed timely, thoroughly, and consistently by assigned designated staff
Process Optimization
  • Identify operational bottlenecks and inefficiencies; implement solutions to streamline processes and enhance operational effectiveness
Team Leadership
  • Lead and motivate a team of billing professionals, to include both internal and external teams, providing guidance, coaching, and mentorship to foster a culture of high performance and continuous improvement
  • Delegate tasks and responsibilities to ensure optimal resource utilization and operational efficiency
  • Maintain attendance and punctuality information for employees in your department
  • Identify and develop employee talent, complete employee performance evaluations
Cross-functional Collaboration
  • Foster effective communication and collaboration between teams to ensure alignment and synergy across the organization
  • Ensure consistent and timely communication, auditing, education, and feedback is provided to Outsourcing partners and vendors
  • Look for ways to support outside departments and their expertise, to improve medical billing and office operations
Performance Monitoring and Reporting
  • Monitor key performance indicators (KPIs) and operational metrics; analyze trends and performance data to make data-driven decisions
  • Prepare regular reports and presentations for senior management, highlighting achievements, challenges, and recommendations for improvement
  • Proactively communicate areas of concern to senior leadership
Risk Management and Compliance
  • Identify and mitigate operational risks; implement strategies to ensure compliance with regulatory requirements and industry standards
  • Implement and maintain effective internal controls to safeguard company assets and mitigate financial and operational risks
Project Management
  • Ensure projects are delivered on time, within scope, and within budget while meeting quality standards

Requirements:

  • Excellent verbal and written communication skills
  • Excellent time management skills with a proven ability to meet deadlines
  • Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy
  • Excellent organizational skills and attention to detail

Education and Experience:

  • High School diplomas or equivalent
  • Minimum 3 years of related billing experience OR 1 year in Billing Supervisor or similar role
  • Supervisory experience required
  • Expert knowledge of CPT/ICD-10 codes
  • Must have experience leading medical billing activities

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