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Customer Service Liaison

4 weeks ago

Asheville, North Carolina, United States RATP Dev USA Full time
Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team at RATP Dev USA. As a key member of our operations staff, you will be responsible for collaborating with routing specialists and schedulers to optimize routes, reviewing and responding to all incoming calls, and troubleshooting potential pick-up problems before they result in service issues.

Responsibilities
  • Collaborate with routing specialists and schedulers to optimize routes
  • Review and respond to all incoming calls, confirming all details with the client review reservation two weeks out
  • Troubleshoot and resolve potential pick-up problems before they result in service issues
Requirements
  • Minimum of two (2) years of general work experience, including driving experience and customer service experience
  • Must be a minimum of 18 years of age
  • Must have been a licensed driver for at least two (2) years
  • Ability to work under time constraints and deadlines
  • Problem-solving and analytical abilities
  • Good computer skills
  • A Valid Drivers License
  • No criminal convictions or DWI, DUI, assault, or possession
Estimated Salary

$45,000 - $60,000 per year, depending on experience

Benefits
  • Vacation
  • Sick time
  • Life & Accident Insurance
  • Medical, Dental, and Vision Insurance
  • Wellness Program
  • Retirement savings plan (401 K)

We are an Equal Opportunity Employer and welcome diversity to our teams. If you are a motivated and organized individual who is passionate about delivering excellent customer service, we encourage you to apply.