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Leadership and Operations Manager

2 months ago

Zanesville, Ohio, United States Englefield Oil Full time
Job Summary

The Assistant Manager is a key leadership role responsible for providing guidance and motivation to all site personnel, ensuring exceptional customer service, and driving business results during assigned shifts.

Key Responsibilities
  • Model and deliver quality customer service, ensuring policies and procedures are followed.
  • Lead and manage store staff to maintain labor model standards, supervise employees engaged in sales, and reconcile cash reports.
  • Monitor financials, sales volume, P&L, controllable expenses, cash controls, and inventory to drive business growth.
  • Provide customer service by greeting and assisting customers, responding to customer needs, questions, and complaints.
  • Inspect facility and equipment to determine necessity of repairs or maintenance.
Requirements
  • High school diploma required.
  • One year's management experience in a fast-paced retail environment delivering exceptional customer service, preferred.
  • ServeSafe certified.
  • Experience in cash management, POS, Microsoft Word, Excel, PowerPoint, and Email.
Company Overview

Englefield Oil is a leading retail operations company dedicated to providing exceptional customer service and driving business results.