Operations Manager

1 week ago

Garland, Texas, United States Entertainment Promotions Full time

Job Summary:

We are seeking a highly skilled and experienced Operations Manager to join our team at Entertainment Promotions. As a key member of our management team, you will be responsible for overseeing the day-to-day operations of our facilities, ensuring that all assets are properly maintained and that our guests receive exceptional service.

Key Responsibilities:

  • Establish and maintain relationships with guests, team members, and vendors.
  • Coordinate preventative maintenance schedules on all assets.
  • Oversee team members, ensuring all policies, procedures, safety standards, and daily operational standards are being followed.
  • Ensure compliance with company policies, procedures, and applicable state and federal laws.
  • Oversee and maintain open communication with management and department supervisors.
  • Review and interview qualified applicants, hire part-time staff based on qualifications set forth by the General Manager and department head.
  • Follow through in obtaining licenses, permits, and certificates where necessary.
  • Follow instructions and requests by upper management.
  • Conduct regular inspections of rides, attractions, games, and equipment to ensure operational readiness.
  • Perform necessary repairs to rides, attractions, games, and equipment as necessary.
  • Maintain an organized and clean and safe work area and environment.
  • Complete counseling, work-related injury paperwork, scheduling, and payroll reports in a timely manner consistent with policies and procedures.
  • Plan, assign, and direct work, appraising performance, rewarding, disciplining, addressing complaints, and resolving problems.
  • Enforce policies and procedures relating to problems and emergencies that occur during business operations.
  • Assist with the development and training of team members.
  • Create and post notices regarding policy changes related to the department.

Requirements:

  • Standing for long periods of time with frequent bending and turning.
  • Must be able to lift 40 lbs.
  • Must be comfortable climbing on a ladder.
  • Must be able to communicate with guests and deliver safety instructions.

Special Requirements:

  • Must be at least 18 years old.
  • Obtain training certification per company policy.

Standard Company Expectations:

  • Goes beyond the normal expectations without compromising the company mission, vision, and values.
  • Demonstrates the ability to be courteous and accountable in all situations.
  • Responding to guests' special requests in a courteous and accountable fashion.
  • Monitors the consistency of the product provided to all guests.
  • Works in a friendly, honest, and diligent manner with fellow team members, supervisors, and managers.
  • Cooperates with all team members when assigned additional tasks and listens to others with compassion.
  • Seeks knowledge from multiple sources and learns from past experiences for future development and growth.
  • Maintains appearance and/or uniform standards.

Please note that the company validates every applicant's right to work in the United States through the E-verify system.

Also, in order to maintain the safety of our guests and team members, the company will process a background check upon hire.

The results of E-verify and the background check could dictate your employment with the company. We appreciate your compliance and understanding regarding these matters.

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