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Automotive Service Consultant

2 months ago

Weslaco, Texas, United States Payne MGT Full time
Job Overview

We are seeking a dedicated Service Advisor for our automotive service center. This role is essential in providing top-notch customer support and ensuring that our clients' vehicle service needs are met efficiently.


Position Summary:

The Service Advisor will play a crucial role in assisting customers with their vehicle maintenance requirements, delivering outstanding customer service, and ensuring overall satisfaction.


Key Qualifications:
  • High school diploma or equivalent is mandatory; an associate degree is a plus.
  • Prior experience in a customer service position, ideally within the automotive sector.
  • Excellent communication and interpersonal abilities.
  • Familiarity with automotive systems and maintenance procedures.
  • Capability to manage multiple tasks in a dynamic environment.
  • Competence in using computer systems and software applications.

Primary Responsibilities:
  • Welcome customers and assist them in identifying their service requirements.
  • Arrange service appointments and maintain communication with customers throughout the service process.
  • Provide guidance to customers regarding necessary services based on vehicle assessments and manufacturer guidelines.
  • Generate service estimates and secure customer consent.
  • Collaborate with technicians to ensure prompt service completion.
  • Address customer concerns and issues with professionalism.
  • Accurately maintain customer records and service history in the system.
  • Keep abreast of product knowledge, manufacturer updates, and service protocols.

Additional Qualifications:
  • A valid driver's license with a clean driving record for at least three consecutive years.
  • Openness to participate in training and development initiatives.
  • Flexibility to work varied hours, including weekends.
  • A strong commitment to delivering exceptional customer service and fostering customer loyalty.