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Customer Service Representative

2 months ago

Boyne Falls, Michigan, United States Boyne Mountain Resort Full time

Job Summary:

We are seeking a highly skilled and customer-focused Front Desk Agent to join our team at Boyne Mountain Resort. As a key member of our front desk team, you will be responsible for providing exceptional guest service, ensuring a warm welcome and fond farewell to each guest, and creating memorable experiences throughout their stay.

Responsibilities:

  • Guest Check-In/Check-Out: Process guest arrivals and departures in a timely and efficient manner, ensuring accuracy and attention to detail.
  • Guest Service: Provide personalized service to guests, responding to their needs and exceeding their expectations.
  • Activity Suggestions: Offer recommendations for activities and amenities to enhance the guest's stay, ensuring they make the most of their time at the resort.
  • Issue Resolution: Address guest concerns and work with other departments to resolve issues in a timely and professional manner.
  • Team Collaboration: Work closely with other team members to ensure seamless communication and a positive guest experience.

Requirements:

  • Customer Service Experience: Previous experience in a customer-facing role, with a proven track record of providing exceptional service.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to communicate effectively with guests and team members.
  • Problem-Solving Skills: Ability to think critically and resolve issues in a timely and professional manner.
  • Teamwork: Strong teamwork and collaboration skills, with the ability to work effectively in a fast-paced environment.
  • Education: High school diploma or equivalent required.