Optical Care Specialist
1 month ago
At LUXOTTICA OF AMERICA INC, we're seeking a skilled Optical Care Specialist to join our team. As a key member of our optical department, you will be responsible for delivering exceptional customer service and providing expert care to our patients.
Key Responsibilities
- Welcome and engage with customers, setting clear expectations and providing personalized service.
- Custom fit glasses and precisely place prescriptions in lenses, ensuring accuracy and attention to detail.
- Act as a leader in optical acumen, staying up-to-date on the latest products and technologies.
- Take and record measurements, accurately adjust and fit eyewear, and ensure finished products meet standards and customer needs.
- Assist team members with complex product needs and prescriptions, providing expert guidance and support.
- Utilize technology effectively, managing time pressure and customer volume while maintaining exceptional product knowledge and tool usage.
- Proactively identify and resolve issues, ensuring customer satisfaction and exceeding expectations.
- Multi-task, prioritize, and manage time effectively, achieving exceptional results on brand KPIs and competencies.
- Maintain a clean, attractive, and organized store appearance, adhering to company policies and procedures.
- Identify and report safety opportunities, demonstrating safe work practices.
- Embody a resourceful, self-motivated attitude, with a desire for continual learning, improvement, and results.
Requirements
- High School graduate or equivalent.
- State licensure.
- Optical dispensing experience.
- Strong customer service skills, including communication, listening, and team building.
- Knowledge of current store merchandise.
- Strong basic math skills.
- Awareness of current fashion trends.
- Selling skills, including the ability to use and carry an iPad/tablet.
- Familiarity with POS, computers, and calculators.
- Embracing new technology and change.
Preferred Qualifications
- Previous customer service and retail experience.
Compensation
Employee pay is determined by multiple factors, including geography, experience, qualifications, skills, and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.
Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email HRCompliance@luxotticaretail.com.
We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.
Minimum Salary: 24.40 Maximum Salary: 40.20 Salary Unit: Hourly
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