Customer Service Engineering Director

3 days ago


Oregon City, Oregon, United States Disability Solutions Full time

Job Overview: As a Customer Service Engineering Director at Disability Solutions, you will be responsible for developing and maintaining customer relationships, managing a team of customer engineers, and driving business growth through effective account planning and execution.

Key Responsibilities:

  • Lead a team of customer engineers, providing guidance, coaching, and support to ensure they meet their objectives and deliver exceptional results.
  • Develop and maintain customer relationships with key individuals in their district, ensuring excellent communication and service delivery.
  • Collaborate with Product Divisions to initiate reports necessary for business operations, ensuring seamless integration and communication.
  • Implement and execute escalation procedures as needed, resolving customer issues efficiently and effectively.

Qualifications:

  • Bachelor's Degree
  • 4-7 years of experience in semiconductor manufacturing and wafer fab equipment
  • Excellent leadership, communication, and problem-solving skills

Compensation: $92,000 - $126,500 per year, based on location, hire grade, job-related knowledge, skills, experience, and internal equity considerations.



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