Customer Service Representative

2 weeks ago


Milwaukee, Wisconsin, United States Milwaukee Electronics Corporation Full time
Job Overview

Milwaukee Electronics Corporation is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for providing exceptional service to our customers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Provide timely and accurate information to customers regarding purchase orders, scheduling, returns, and credit processing.
  • Forecast maintenance, quotations, new product development, and customer records.
  • Act as the primary point of contact for customers via email, phone, and in-person interactions.
  • Review customer requests and orders for accuracy and resolve discrepancies.
  • Proactively alert customers of any issues and propose solutions where possible.
  • Be the voice of the customer and advocate for their needs within the company.
  • Track customer complaints and returns to ensure timely corrective action.
  • Lead internal team meetings regarding customer growth and new product development.
  • Work with program managers to grow existing customer relationships.
  • Participate in Continuous Improvement and Lean activities to improve processes and efficiency.
Requirements
  • Minimum of three years' experience in customer service, preferably in a manufacturing environment and/or in the electronics industry.
  • Experience in managing customer relationships, including quoting and negotiations, as well as delivery and quality performance management.
  • Familiarity with working within an ERP/MRP system.
  • Familiarity with vendor management techniques.
  • Strong data entry, problem-solving abilities, and prioritization skills.
  • Ability to read, write, and comprehend English.
  • Must be adaptive and supportive of change.
  • Attendance is critical in this position.
Work Environment

The position is based in our Milwaukee, WI office, with some flexibility for remote work. The successful candidate will be required to work in an office and manufacturing environment, with the possibility of wearing Personal Protective Equipment (PPE) in designated areas on the manufacturing floor.

Milwaukee Electronics Corporation is an equal opportunity employer.



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