Retail Leadership Position
3 weeks ago
Overview
The Customer Service Lead plays a crucial role in driving customer satisfaction and loyalty. As a key member of our store team, you will be responsible for leading day-to-day customer service initiatives, modeling company core values, and maintaining a customer-first focus.
Key Responsibilities
- Lead by example, demonstrating exceptional customer service skills.
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys.
- Maintain a neat and orderly front end area, troubleshooting register issues.
- Coordinate meal and break periods, monitor schedule adherence.
Requirements
- Ability to work a flexible schedule, including evenings, weekends, and holidays.
- Physical ability to lift and move boxes weighing 40 lbs or more.
Benefits
- Competitive hourly rate: $13.
- Flexible scheduling.
- Associate discount.
- Part-time benefits package (medical coverage, 401(k) plan).
- Paid time off, holidays, and sick leave.
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