Full-Time Front Line Retail Management Lead

1 week ago


Garner, North Carolina, United States Michaels Stores Full time
Job Summary

We are seeking a skilled and experienced Full-Time Part Time Customer Service Manager to lead our front line retail management team in our RAL-GARNER, NC store. This is an excellent opportunity for individuals who are passionate about delivering exceptional customer service and leading high-performing teams.

About the Role

The successful candidate will be responsible for managing and delivering effective front-end operations and expectations, leading omnichannel processes, maintaining store recovery standards, and delivering friendly customer service. They will also assist the Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements.

In this role, you will plan and lead the execution of class and in-store events in accordance with Company programs, manage and execute shrink and safety programs, assist with cash reconciliation and bank deposits, assist with inventory processes to include Return to Vendor (RTV) and Advance Shipping Notice (ASN) activities as needed, and participate in the performance management process. You will also serve as Manager on Duty (MOD), interact with others in an accepting and respectful manner, and remain positive and respectful even in difficult situations.

Responsibilities

  • Manage and deliver effective front-end operations and expectations.
  • Lead omnichannel processes.
  • Maintain store recovery standards.
  • Deliver friendly customer service.
  • Assist Store Manager in leading and managing adherence to SOPs and Company programs.
  • Plan and lead execution of class and in-store events in accordance with Company programs.
  • Manage and execute shrink and safety programs.
  • Assist with cash reconciliation and bank deposits.
  • Assist with inventory processes to include RTV and ASN activities as needed.
  • Participate in performance management process.
  • Serve as MOD.
  • Interact with others in an accepting and respectful manner.


Requirements

This role requires a strong leadership presence, excellent communication and interpersonal skills, and the ability to work effectively in a fast-paced environment. The ideal candidate will have prior retail management experience, preferably in a similar environment, and possess a strong understanding of front-end operations and expectations. A bachelor's degree or equivalent experience is preferred.

Benefits

We offer a competitive salary of $50,000 - $60,000 per year, depending on experience. We also provide comprehensive benefits, including health insurance, paid time off, tuition assistance, generous employee discounts, and more. If you're looking for a challenging and rewarding role where you can make a real difference in the lives of our customers and employees, we encourage you to apply.

Physical Requirements

This role requires standing for long periods, moving throughout the store, regular bending, lifting, carrying, reaching, and stretching. Lifting heavy boxes and accessing high shelves by ladder or similar equipment is also required. If you need help performing these essential functions of the job, please contact your supervisor so that we may engage in the interactive process with you to determine if a reasonable accommodation is available.

Work Environment

Our public retail store setting provides a climate-controlled environment for all public areas, but some stock rooms may not be climate-controlled. Some outdoor work may be assigned to retrieve shopping carts or while unloading trucks. Our frame shop contains glass cutters and heat presses, and work hours include nights, weekends, and early mornings.

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