Patient Access Assistant I

2 weeks ago

Ephrata, Pennsylvania, United States WellSpan Health Full time
Job Summary

We are seeking a highly skilled Patient Access Assistant I to join our team at WellSpan Health. As a Patient Access Assistant I, you will play a critical role in ensuring the smooth registration process for patients, while providing exceptional customer service and support.

Key Responsibilities:

  • Conduct patient interviews to collect accurate financial, biographic, and demographic information for admission or registration.
  • Explain financial requirements to patients or responsible parties and collect deposits or deductibles as required.
  • Prepare pre-admission and admitting forms, facilitate room transfers, and prepare admitting and discharge reports.
  • Review pre-arrival, pre-admission, and admission information to ascertain missing registration components, verify insurance coverage, and eligibility.
  • Collect and review registrations to ensure accurate financial and demographic information has been obtained and properly entered into appropriate information systems.
  • Make bed assignments based on patient preference, condition, and diagnosis.
  • Receive payments from patients and issue receipts.
  • Reconcile daily cash and verify account balances.
  • Compile and distribute information regarding patients' personal, insurance, and financial status.
  • Provide appropriate forms to billing and other departments.
  • Review and prepare admitting and death or birth records to ensure compliance with medical-legal requirements.
  • Verify insurance benefits assigned to the organization to determine if insurance coverage meets appropriate standards.
  • Correspond with patients to acquire required authorizations and assignments of benefits.
  • Maintain the insurance master file and update as necessary.
  • Work with appropriate sources to coordinate precertification requirements with PROs, HMOs, and other contractual third parties.
  • Assist patients with self-registration and arrival tasks on Welcome Kiosks or on patients' personal devices.
  • Receive payments from patients via the kiosk, manually when applicable, and issue receipts when requested.
  • Work with the patient while investigating overpayments, researching or collecting outstanding account balances, payment plan options, and information on resource funding.

Requirements:

  • High School Diploma or GED
  • Less than 1 year of experience
  • 6-8 week in-house registration procedures and medical terminology courses

Working at WellSpan Health:

At WellSpan Health, we are committed to treating all applicants fairly and equitably, regardless of their job classification. If you require assistance or accommodation due to a disability, please reach out to us via email. We will evaluate requests for accommodation on a case-by-case basis. Please note that we will only respond to inquiries related to reasonable accommodation from this email address. Rest assured, all requests for assistance or accommodation are handled confidentially, allowing applicants to share their needs openly and honestly with us.

WellSpan Health is an Equal Opportunity Employer. It is the policy and intention of the System to maintain consistent and equal treatment toward applicants and employees of all job classifications without regard to age, sex, race, color, religion, sexual orientation, gender identity, transgender status, national origin, ancestry, veteran status, disability, or any other legally protected characteristic.

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