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Event Operations Specialist

2 months ago

Union, Kentucky, United States Feverup Full time

Join Our Team.

Fever is at the forefront of the entertainment discovery industry, dedicated to igniting passion through unforgettable experiences. We seek innovative individuals who are eager to contribute, enjoy their work, and leave a lasting impact. Fever merges its marketplace with the Secret Media Network (including platforms like Secret London, Secret NYC, and more) utilizing technology to engage over 50 million individuals weekly. Our Fever Originals represent unique events driven by data insights, enabling us to understand audiences and craft new experiences.

With a presence in major cities such as London, New York, Los Angeles, Paris, and Chicago, Fever is expanding into new territories. Our organization is supported by esteemed investors, including Rakuten and Accel Partners.

Our diverse team hails from top companies like Google, Facebook, and Amazon. If you aspire to work in a dynamic environment that values hard work and creativity, Fever is the ideal place for you.

POSITION OVERVIEW

As an Onsite Event Coordinator, you will:

  • Oversee and manage on-site event personnel, ensuring all staff are well-trained in their responsibilities, including ticket validation and adherence to Fever policies.
  • Handle event operations, including:
    • Inventory management: Oversee all devices utilized during events (e.g., PDAs, computers, POS systems).
    • Validation control: Manage the validation system and devices (Fever Partners App).
    • Flow management: Ensure smooth movement of attendees throughout the event, preventing bottlenecks and crowding.
    • Onsite payment processing for food, beverages, and merchandise.
  • Address customer inquiries and complaints, providing timely and effective solutions.
  • Maintain communication protocols and guidelines.
  • Engage with customers proactively to enhance their experience.
  • Report daily to Fever management regarding event status, including pre and post-event insights and any incidents.
  • Act as the primary liaison between partners, production teams, and on-site staff, embodying Fever's brand and culture.

QUALIFICATIONS

  • Exceptional interpersonal communication skills.
  • Highly organized with strong time management abilities.
  • Strategic problem-solving skills, especially in on-site situations.
  • Willingness to learn from experiences and provide constructive feedback.
  • Collaborative mindset with a hands-on approach to all event tasks.
  • Decisive and methodical in execution.
  • Passion for being part of a vibrant team in a rapidly growing company.

BENEFITS & PERKS

  • Opportunity to significantly impact a leading global brand.
  • 40% discount on all Fever events and experiences.
  • Work in a vibrant environment with potential travel opportunities.
  • Responsibility from day one, fostering both professional and personal growth.
  • Collaborate with a young, international team of talented individuals.
  • Comprehensive health and dental insurance.

DIVERSITY & INCLUSION

Fever is committed to fostering an inclusive and diverse workplace where every background and idea is valued. Our goal is to attract the best talent, regardless of origin, gender, identity, or any other characteristic. We encourage all qualified individuals to consider joining our team.