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Claims Support Specialist
2 months ago
Please note, employment is offered to residents of the greater Central New York area.
Initial training will be conducted on-site for approximately the first 3-6 months, with a hybrid schedule available thereafter.
At Preferred Mutual, we prioritize holistic health and well-being. To cater to the diverse needs of our employees, we provide a comprehensive benefits package:
Financial Benefits:
- Complimentary short-term and long-term disability, as well as life insurance coverage.
- Optional enhanced life insurance and critical illness plans available.
- 401k plan with employer contributions, regardless of your own contributions.
- Pension Plan.
- Eligibility for short-term incentive plans for certain positions.
Social Benefits:
- Generous paid time off, starting with 25 days upon hire (prorated for the first year).
- 7 days of paid sick leave.
- 10 paid company holidays.
- Personalized paid time off after 3 years of service.
Emotional Well-being:
- Access to Modern Health, providing personalized mental health care services.
Physical Health:
- Medical, dental, and vision coverage options begin on the first day of employment.
- Flex Spending Accounts and Health Savings Accounts (with employer contributions) are available based on the selected medical plan.
YOUR ROLE AND RESPONSIBILITIES:
The Claims Support Specialist will strive to deliver an exceptional experience to our valued internal and external clients by processing transactions and providing services for high-touch and high-volume interactions of lower to medium complexity within the Business Services Unit (BSU).
This position is part of the claims care team, which collaborates with and supports claims teams across the organization daily. The ideal candidate should demonstrate strong multitasking abilities and adaptability.
The Claims Support Specialist will:
- Acquire knowledge of all routine transactions within the assigned function and work independently within 6-12 months.
- Adhere to established Standard Operating Procedures (SOPs) and provide continuous improvement feedback.
- Achieve individual goals aligned with defined Key Performance Indicators (KPIs) and Service Level Agreements (SLAs).
- Escalate issues and non-routine transactions to a supervisor as necessary.
KEY SKILLS FOR SUCCESS:
- A positive, customer-centric attitude.
- Strong attention to detail.
- Team-oriented, with the ability to collaborate effectively.
- Excellent listening and communication skills in English, both verbal and written.
- Consistent quality and quantity of work meeting established standards.
- Maintain confidentiality.
- Ability to learn and navigate various technology platforms simultaneously.
QUALIFICATIONS:
- High School Diploma required.
- 2+ years of work experience required, preferably in the insurance industry.
- Familiarity with technology platforms used by Preferred Mutual, including Microsoft Windows and Microsoft Office Suite, is desired.
ABOUT PREFERRED MUTUAL: As a mutual company, we are independent by nature, which allows us to approach insurance solutions uniquely. By listening, problem-solving, and collaborating on the right solutions, Preferred Mutual independent agents provide flexible options that adapt to your evolving needs. We extend the same commitment to our employees, offering a supportive work environment, professional development opportunities, challenging careers, and competitive compensation. With Preferred, you can count on us to deliver on our promises as your insurance provider and employer. Preferred Mutual is an Equal Opportunity Employer, and employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status, or other characteristics protected by law.
DISCLAIMER: This job description outlines the general nature and level of work performed, as well as the typical responsibilities of employees in this classification. The duties described are not exhaustive and may be subject to change. Management reserves the right to modify work assignments and make reasonable accommodations for qualified employees to perform essential job functions.
The base pay range for this position is $17.00 to $22.00 per hour. The rate offered will reflect the candidate's experience and relevant qualifications as permitted by law.
