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Mobile Service Technician

2 months ago

Yakima, Washington, United States RWC Group Full time

About RWC Group

RWC Group is a leading provider of truck and bus service and repair solutions. We are a family-owned company that values commitment, compassion, hard work, and a desire for each other to succeed.

Job Overview

The Mobile Service Technician position is responsible for performing truck maintenance, diagnostics, and repairs of commercial vehicles and associated components for all makes and models. This premium customer service may take place on the road, at the customer location, or just about anywhere.

Key Responsibilities

  • Provide technical service to vehicles and equipment.
  • Read job orders, observe, and listen to vehicles in operation to resolve malfunctions and plan work procedures.
  • Follow checklists to ensure all critical parts are examined.
  • Examine protective guards, loose bolts, and specified safety devices on trucks and adjust as needed.
  • Test-drive vehicles to ensure they run smoothly.
  • Tag all warranty parts and returns to the warranty clerk.
  • Attend training classes and keep tabs on factory technical bulletins.
  • Develop and maintain positive relationships with customers to increase overall customer happiness.
  • Properly complete the service and/or repairs assigned by the supervisor.
  • Complete all work according to applicable safety requirements and published procedures.
  • Participate in and utilize to the best of one's abilities, technical training as assigned by management.
  • Ensure guest vehicles are returned as clean as they were prior to being serviced.
  • Show the utmost courtesy to all guests, visitors, and dealership personnel.
  • Make every effort to achieve the production objectives set by management.
  • Any other duties as outlined by the Service Supervisor and/or management.

Requirements

  • High degree of product and technical knowledge.
  • Must be a team player with a strong sense of commitment to the customer.
  • Must be self-motivated and have strong verbal and written communication skills.
  • Must conduct himself/herself in a professional manner.
  • Must be able to successfully pass a background check and a pre-hire drug and alcohol test.

Benefits

RWC Group offers competitive wages, paid time off and holidays, full health benefits, and a 401k match.