Technical Support Specialist
3 weeks ago
Job Summary
As a Field Technical Specialist at Miami University, you will provide technical support to clients in their use of technology, including software, hardware, audiovisual, and networking issues. You will function as a support resource and assist other support staff, providing ongoing guidance to the clients and support team.
Key Responsibilities
- Provide Tier II technical support to clients remotely or in the field by identifying, tracking, troubleshooting and resolving requests using appropriate tools and applications.
- Evaluate new computer hardware, software and audio visual equipment for use at the University, leading teams and synthesizing recommendations.
- Actively promote a customer-oriented approach throughout IT Services.
- Demonstrate strong customer service skills including the ability to constructively, diplomatically, patiently, and successfully handle customer complaints, problems, questions, conflict, and suggestions.
Requirements
- Strong technical knowledge and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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