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Executive Director of Entertainment Operations

2 months ago

Huntsville, Alabama, United States Stars and Strikes Full time
Job Description

**General Manager of Entertainment Operations**

Stars and Strikes Entertainment Center is seeking a highly motivated management candidate who is ready to be part of a high-volume, fast-paced, growing family entertainment center. The perfect candidate will be an outgoing, and energetic individual with a passion for guest service and a willingness to learn everything about our business.

At Stars and Strikes, our General Managers are involved with all aspects of the centers including bowling, food & beverage, and arcade. As the General Manager, you are responsible for the overall operation of the center including; meeting or exceeding revenue and cost objectives, hiring, training and motivating team members while working with the team to ensure guest service levels exceed expectations.

**Key Responsibilities:**

  • Oversee day-to-day operations of the entertainment center.
  • Develop and implement location-based goals and initiatives to support business strategy and achieve corporate goals.
  • Ensure adherence to core standards, HR policies, training, and safety requirements.
  • Evaluate and improve operations and financial performance.
  • Manage department managers to achieve all revenue category goals, including ensuring proper cash handling procedures, developing and implementing upselling opportunities, and creating and enforcing proper transaction processes.
  • Train and manage department managers to ensure product and guest service standards are met throughout the location.
  • Work closely with department managers and corporate staff to implement revenue-driving initiatives including:
    • League sales and development.
    • Seasonal promotions.
    • Restaurant promotion.
  • Lead a salaried management team of 8-10.
  • Oversee a team of hourly team members to exceed guests' expectations.

**Why is this a great opportunity?**

  • With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company.
  • We are a family-owned business and consider our team members part of our family.
  • We encourage team members to continue their training by providing online resources.
  • We provide opportunities for all team members to give back to the community.
  • We encourage team members to have fun while they work.
  • We work together as a team and succeed as a team.

**Perks we offer:**

  • Health & 401k Benefits.
  • Bonuses.
  • Paid-Time Off.
  • Profit-Sharing.
  • Free bowling, laser tag & gameplay.