Customer Service Representative with a Human Touch
6 days ago
At VIPdesk Connect, we're committed to delivering exceptional customer experiences that exceed expectations. As a Bilingual Customer Service Representative, you'll play a vital role in helping our clients build strong relationships with their customers.
Compensation and BenefitsThe position offers a competitive salary of $18.00 per hour, along with comprehensive benefits, including health insurance, life & AD&D insurance, paid time off, flexible spending accounts, and access to other benefit programs.
Job DescriptionThis is a unique opportunity to join a certified B-Corp, women-owned corporation, and Best Workplace winner that prioritizes team member happiness. You'll work from home as a Remote Bilingual Customer Service Representative for one of the largest and most respected non-profit organizations.
Key Responsibilities- Represent a diverse range of products and services with expertise, positivity, and a can-do attitude.
- Respond to customer inquiries and requests through phone, chat, SMS, email, and social media, focusing on phone communication.
- Address questions about membership accounts, products, and services, provide troubleshooting and website assistance, and answer inquiries about points balances, redemption process, and activity history.
- Assist members with an online tool providing education and decision support for future enrollments.
- Take ownership of customer issues, solve problems, and exceed expectations with sound judgment.
- Share insights on emerging customer trends and recommend process improvements.
- Attend training and participate in cross-training opportunities to enhance skills and knowledge.
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