Digital Sales Performance Specialist

5 days ago


Fairborn, Ohio, United States Wagner Subaru Full time
Job Overview

The Digital Sales Performance Specialist role at Wagner Subaru is a key position that drives sales growth through effective digital retailing strategies. This specialist will be responsible for crafting and executing custom lead response processes, fostering exceptional customer experiences, and driving sales conversions.

Key Responsibilities:
  • Becoming an expert in the digital retailing process and tools to optimize sales performance.
  • Cultivating, executing, and overseeing custom lead response processes to ensure timely and engaging interactions with customers.
  • Developing and maintaining lead response templates to standardize communication and enhance customer experience.
  • Designing and implementing efficient digital lead to showroom transition processes to minimize delays and maximize conversion rates.
  • Maintaining uniform pricing strategies across all channels to ensure competitive market positioning.
  • Collaborating with the Product Specialist team to drive sales growth and enhance customer satisfaction.
  • Providing exceptional customer service by responding to incoming calls, texts, chats, and emails within a short timeframe.
  • Meeting or exceeding industry benchmarks for customer connection, appointment show, and close rates.
Requirements:
  • Associate degree or higher, or equivalent work experience.
  • Excellent attention to detail and strong organizational skills.
  • Team-oriented culture with excellent oral and written communication skills.
  • Punctuality and dependability are essential, along with a professional attitude and approach.
  • Ability to adapt to changing situations and prioritize tasks effectively.

Estimated Salary: $65,000 - $80,000 per year, depending on location and experience.



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