Customer Service Ambassador
15 hours ago
At Planet Fitness - PF Baseline Fitness, we're seeking a highly skilled Customer Service Representative to join our team. As a key member of our front desk team, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Provide a positive member experience by greeting members, prospective members, and guests in a friendly and welcoming manner.
- Handle all front desk related activities, including answering phones, checking members into the system, and facilitating new member sign-ups.
- Take prospective members on tours of our facilities and provide information about our services and amenities.
- Respond to member questions and concerns in a timely and professional manner, escalating issues to management as needed.
- Maintain the neatness and cleanliness of our club, ensuring a positive and welcoming environment for all members.
- Customer service background preferred.
- Basic computer proficiency.
- A passion for fitness and health.
- Upbeat and positive attitude.
- Punctuality and reliability are a must.
- Exceptional customer service skills, with the ability to interact in a positive and professional way with members and co-workers.
- Strong listening skills, with the ability to empathize and problem-solve.
- Diplomacy in all interactions, using appropriate behavior and language.
- Must be 18 years of age or older.
- Employee Recognition Program.
- Advancement Opportunities.
Check us out on LinkedIn at: Planet Fitness - PF Baseline Fitness
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