Insurance Customer Service Liaison

1 week ago


Auburn, Alabama, United States William Witzke - Allstate Insurance Full time
Insurance Customer Service Representative

About the Role:

We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at William Witzke - Allstate Insurance. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.

This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. You will establish customer relationships, respond to inquiries via phone and email, and provide information about insurance policies, coverage details, and claims processes.

Responsibilities:

  • Establish customer relationships and follow up with customers, as needed.
  • Responding promptly to customer inquiries via phone and email.
  • Providing information about insurance policies, coverage details, and claims processes.
  • Assisting clients with policy changes, updates, and renewals.
  • Investigating and resolving customer issues or concerns with empathy and professionalism.
  • Use a customer-focused, needs-based review process to educate customers about insurance options.

Requirements:

  • Interest in marketing products and services based on customer needs
  • Excellent communication skills - written, verbal, and listening
  • People-oriented
  • Detail oriented
  • Proactive in problem-solving
  • Able to learn computer functions
  • Ability to work in a team environment

What We Offer:

At William Witzke - Allstate Insurance, we offer a competitive salary, plus commission/bonus, simple IRA with match, health benefits, flexible hours, and license reimbursement. We are committed to providing a positive and supportive work environment that fosters growth and development.

Join Our Team:

We are looking for a motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional customer service and have a strong interest in insurance, we encourage you to apply.



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