Insurance Customer Service Liaison
1 week ago
About the Role:
We are seeking a highly skilled and customer-focused Insurance Customer Service Representative to join our team at William Witzke - Allstate Insurance. As a key point of contact for our clients, you will provide timely and accurate information while ensuring a positive customer experience.
This role involves addressing inquiries, resolving issues, and offering support on a variety of insurance-related matters. You will establish customer relationships, respond to inquiries via phone and email, and provide information about insurance policies, coverage details, and claims processes.
Responsibilities:
- Establish customer relationships and follow up with customers, as needed.
- Responding promptly to customer inquiries via phone and email.
- Providing information about insurance policies, coverage details, and claims processes.
- Assisting clients with policy changes, updates, and renewals.
- Investigating and resolving customer issues or concerns with empathy and professionalism.
- Use a customer-focused, needs-based review process to educate customers about insurance options.
Requirements:
- Interest in marketing products and services based on customer needs
- Excellent communication skills - written, verbal, and listening
- People-oriented
- Detail oriented
- Proactive in problem-solving
- Able to learn computer functions
- Ability to work in a team environment
What We Offer:
At William Witzke - Allstate Insurance, we offer a competitive salary, plus commission/bonus, simple IRA with match, health benefits, flexible hours, and license reimbursement. We are committed to providing a positive and supportive work environment that fosters growth and development.
Join Our Team:
We are looking for a motivated and customer-focused individual to join our team. If you are passionate about delivering exceptional customer service and have a strong interest in insurance, we encourage you to apply.
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