Patient Access Coordinator
5 days ago
Job Summary: We are seeking a skilled Patient Access Associate 3 to join our team at Inova. As a Patient Access Associate 3, you will play a vital role in providing exceptional patient service by identifying customer needs and fulfilling customer expectations.
Responsibilities:
- Reports safety hazards/violations and takes appropriate action to protect the environment and guests until help arrives – if necessary.
- Accepts and provides direct/honest feedback between team members in a non-punishing manner.
- Explains insurance benefits and patient liability through the use of appropriate communication methods/styles.
- Supports scheduling activities by conducting pre-service activities such as insurance verification/submission.
- Gathers information about customer complaints in a courteous and professional manner.
- Troubleshoots individual admission issues in collaboration with other departments/staff.
- Identifies and communicates payroll authorization and referral requirements.
- Delivers an acceptable volume of work with high levels of accuracy.
- May perform additional duties as assigned.
Requirements:
- Experience - 2 years of healthcare patient access experience or 2 years of experience in a healthcare revenue cycle.
- Education - High School diploma or equivalent.
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