Cloud Support Specialist
4 days ago
At Zachary Piper Solutions, we are seeking a highly skilled Cloud Support Technician to join our team in Elkridge, MD. As a Cloud Support Technician, you will be responsible for providing operational support for Microsoft Azure and Office365 within our Secure Operations Centers (SOCs).
Responsibilities:- Monitor deployment flow and promptly escalate issues to deploying teams.
- Collaborate with feature teams to resolve volume drivers.
- Execute documented deployment scripts and procedures.
- Coordinate restoration actions with internal and external teams.
- Support outage recovery efforts within defined SLAs.
- Log all actions in designated systems for audits and root cause analysis.
- Drive recovery efforts with feature teams.
- Troubleshoot and resolve customer or service outages.
- Update operational procedures and training documentation as necessary.
- Manage secure work area operations, including hardware deployments and physical escort duties.
- Assist with equipment troubleshooting and user account requests.
- Active TS/SCI with Fullscope Polygraph clearance.
- Bachelor's Degree in IT or equivalent practical experience.
- 1 year of experience in Information Technology.
- Up to $125,000 depending on experience.
- Medical, Dental, Vision, 401k, paid time off, and holidays.
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Cloud Support Specialist
4 days ago
Wilmington, North Carolina, United States Piper Companies Full time{"h1":"Cloud Support Technician","p":"At Zachary Piper Solutions, we are seeking a skilled Cloud Support Technician to join our team in Elkridge, MD. As a Cloud Support Technician, you will be responsible for ensuring 24x7x365 service delivery across various responsibilities, including monitoring deployment flow, collaborating with feature teams, and...
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