Front Desk Operations Manager

2 weeks ago

Arlington, Washington, United States B. F. Saul Company Hospitality Group Full time
Job Title: Front Desk Supervisor

B. F. Saul Company Hospitality Group is a leading hospitality company with a rich history of over 130 years. We operate a portfolio of over 20 business-class hotels across the Washington, D.C. area, with top brands from Intercontinental Hotel Groups, Marriott International, Hilton, and Best Western Hotels.

Job Summary:

We are seeking a highly skilled and experienced Front Desk Supervisor to join our team. As a Front Desk Supervisor, you will be responsible for ensuring outstanding guest service and effective operations of the front desk. You will use your leadership skills to drive revenue, maximize profit, and ensure quality. You will also be responsible for managing assigned staff to ensure guest satisfaction, positive team member relations, and achievement of overall financial results.

Key Responsibilities:
  • Accountable for guest satisfaction by ensuring service standards are met and guests' needs and concerns are responded to in a timely manner with a focus on service recovery when applicable.
  • Works side by side with staff to train and model appropriate guest service standards. Responsible for holding staff members accountable for anticipating needs and exceeding guest expectations. Achieves business revenue goals by developing and implementing creative service programs designed to increase guest satisfaction.
  • Responsible for management of expenses to maximize hotel profitability. Responsible for effective labor management through proper scheduling, monitoring, and adjusting based on business needs. Seeks and implements cost-saving measures and efficient purchasing strategies in order to meet/exceed budget for expenses.
  • Responsible for evaluating staff performance and takes appropriate corrective action as needed to hold team members accountable. Motivates staff by setting goals, providing ongoing feedback, and rewarding/recognizing team members.
  • Responsible for interviewing, hiring, coaching, and development of all team members. Responsible for all required training for department team members and ensuring training records are maintained.
Requirements:
  • High school diploma or GED required.
  • 1+ years of prior guest service experience required in a hospitality setting.
  • Excellent verbal communication skills needed.
  • Attention to detail, customer-focused, and the ability to perform job duties in a fast-paced environment.
  • Ability to lift, push, and pull up to 75 pounds on an occasional basis.
About Us:

B. F. Saul Company Hospitality Group is proud to be an equal opportunity workplace dedicated to pursuing and hiring diverse professionals. We are committed to providing a safe and inclusive work environment for all employees.

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