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Customer Service Representative
2 months ago
At Charlotte Aquatics, we are dedicated to enhancing the safety, health, and intelligence of children through engaging activities. Since our inception, we have proudly delivered over 100,000 swim lessons. Our mission is supported by a team of exceptional individuals who are committed to personal and professional growth.
Our Core Values:
1. Passionate: We are driven by our commitment to making a positive impact in the world and saving lives.
2. Positive: We strive to spread positivity in all our endeavors.
3. Invested: We are dedicated to our students and their families, ensuring the highest quality of lessons.
4. Growth-Oriented: We focus on continuous improvement for ourselves and those around us.
5. Team Player: We foster a supportive environment where we uplift each other while enjoying our work.
Position Overview:
The Customer Experience Ambassador plays a crucial role in addressing customer needs within our organization.
Key Responsibilities:
- Responding to inquiries through various channels including phone, email, and in-person interactions.
- Processing customer payments and fees accurately.
- Assisting customers with scheduling their lessons.
- Ensuring a delightful experience for all customers.
- Being a friendly presence for both children and their families.
We provide comprehensive training, but candidates should bring a genuine enthusiasm for working with children and a cheerful disposition. Strong written and verbal communication skills are essential. A collaborative spirit where all team members support one another is fundamental to our culture.
Why Choose Charlotte Aquatics:
- We create a fun and engaging work environment.
- We promote inclusivity and support for all individuals.
- We offer paid training and recognize ongoing development.
- We encourage creativity and a positive atmosphere.
- Our management and team members are genuinely invested in your well-being.
We look forward to welcoming passionate individuals to our team.
