Customer Experience Associate
3 weeks ago
Job Summary
The Sales Associate role at Forever 21 is responsible for delivering outstanding customer service and sales performance. As a key member of our retail team, you will be expected to consistently create a welcoming environment for customers, respond promptly to inquiries, and proactively seek opportunities to enhance their shopping experience.
Main Responsibilities:
- Create a warm and inviting atmosphere for customers
- Respond to customer inquiries and needs immediately
- Proactively engage with customers to deliver a great shopping experience
- Assist customers in locating merchandise, including ensuring availability and selection
- Use basic selling techniques to build rapport with customers and drive sales
- Promote current sales, promotions, credit card applications, and other brand initiatives to foster customer loyalty
- Foster a positive and friendly attitude towards customers, colleagues, and management
- Process transactions accurately and efficiently, maintaining accountability at registers
- Handle merchandise returns and exchanges according to company guidelines
- Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations
- Participate in daily store recovery, before, during, or after store opening hours
- Adhere to company policies, procedures, and loss prevention practices
- Contribute feedback and ideas to improve processes within the store
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