Customer Experience Associate

3 weeks ago


Denver, Colorado, United States Forever 21 Full time

Job Summary

The Sales Associate role at Forever 21 is responsible for delivering outstanding customer service and sales performance. As a key member of our retail team, you will be expected to consistently create a welcoming environment for customers, respond promptly to inquiries, and proactively seek opportunities to enhance their shopping experience.

Main Responsibilities:

  • Create a warm and inviting atmosphere for customers
  • Respond to customer inquiries and needs immediately
  • Proactively engage with customers to deliver a great shopping experience
  • Assist customers in locating merchandise, including ensuring availability and selection
  • Use basic selling techniques to build rapport with customers and drive sales
  • Promote current sales, promotions, credit card applications, and other brand initiatives to foster customer loyalty
  • Foster a positive and friendly attitude towards customers, colleagues, and management
  • Process transactions accurately and efficiently, maintaining accountability at registers
  • Handle merchandise returns and exchanges according to company guidelines
  • Maintain the visual standards for the selling floor, fitting rooms, visual displays, and presentations
  • Participate in daily store recovery, before, during, or after store opening hours
  • Adhere to company policies, procedures, and loss prevention practices
  • Contribute feedback and ideas to improve processes within the store


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