Customer Experience Representative

2 days ago


Denver, Colorado, United States pacsun Full time
PacSun Sales Associate Role

We are seeking a highly motivated and customer-focused individual to join our team as a Sales Associate. As a Sales Associate, you will play a vital role in delivering exceptional customer experiences and driving sales through your passion for product, brands, fashion, and trends.

The ideal candidate will have a strong passion for product, brands, fashion, and trends, as well as effective written, verbal, and presentation skills. A high school diploma or equivalent is preferred. The estimated salary for this position is $18.29 - $20.78 per hour, depending on location and experience.

Key Responsibilities:
  • CUSTOMER CENTRIC
  • Deliver an engaging, positive, and authentic customer experience with all customers.
  • Focusing on full-price selling while maintaining awareness of product value and promotions.
  • Handle customer situations in compliance with policy and procedures, attempting to 'solve for yes' and partnering with the leadership when dealing with escalated issues.


RESULT DRIVEN
  • Actively participate in all company and store contests and events.
  • Stay current on all financial goals and priorities.
  • Support the leadership team in achieving all sales and operational goals.


AUTHENTICITY
  • Reflect the PacSun brand by demonstrating passion and affinity for product, brands, fashion, and trends.
  • Contribute to a positive working environment by consistently exhibiting core value behaviors.
  • Maintain and drive the company's fashion image by adhering to the Employee Appearance Guidelines.


Benefits
  • $1,000 referral incentive program.
  • Generous associate discount of 30-50% off merchandise online and in-stores.
  • Immediate 100% vested 401K contributions and employer match.
  • Calm Premium access for all employees.


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