Help Desk Specialist

3 weeks ago


Los Angeles, California, United States Themisfits Full time

pTheMisfitsMediaCompanyisseekingadedicatedandtech-savvyHelpDeskSpecialisttofillapivotalroleinourgrowingteam.Asthefirstpointofcontactforusersneedingtechnicalsupportandassistance,youwillberesponsiblefortroubleshootingandresolvinghardwareandsoftwareissues,guidingusersthroughproblem-solvingsteps,andensuringtimelyandeffectivesolutions./ph3KeyResponsibilities/h3ulliProvidefirst-leveltechnicalsupporttousersviavariouscommunicationchannels./liliDiagnoseandresolvehardwareandsoftwareissuesfordesktops,laptops,andmobiledevices./liliDocumentsupportrequestsandmaintainaccuraterecordsofincidentsandresolutions./liliInstall,configure,andmaintainsoftwareapplicationsandoperatingsystems./liliAssistintheonboardingofnewemployeeswithITsetupandtraining./liliCollaboratewiththeITteamtoescalatecomplexissuesasnecessary./liliStayupdatedonthelatesttechnologytrendsandrecommendimprovementstoenhanceefficiency./li/ulpThisroleprovidesanexcitingopportunitytocontributeyourtechnicalexpertiseinacollaborativeandinnovativeenvironment./p


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