Civic Innovation Specialist

1 day ago


Charlotte, North Carolina, United States Johns Hopkins University Full time
About the Role

The Bloomberg Center for Public Innovation at Johns Hopkins University is seeking an i-Team Civic Designer to support a new Charlotte Innovation Team. This role will play a central part in deploying design-based innovation approaches to support the team's work on the Bloomberg American Sustainable Cities initiative.

Key Responsibilities
  • Guide the i-team through a rigorous innovation process, including research, synthesis, and framework development, idea generation, prototyping, and testing.
  • Design, plan, and deliver qualitative 'design' research.
  • Make research findings relevant and impactful through various formats, such as slide decks, stories, videos, experiences, exhibits, and design artifacts.
  • Employ user research best practices to create a seamless experience for city leaders and collaborators.
  • Develop templates, tools, and methods for government to improve service and program delivery.
  • Create visual frameworks to clarify complex challenges in human behaviors, relationships, workflow, and processes.
  • Engage with local community organizations dedicated to promoting climate equity strategies that promote racial equity and economic inclusion.
  • Plan and execute co-creation workshops with stakeholders to propose viable solutions for given problems.
  • Stay up-to-date with trends in civic design and public innovation, developing materials on best practices and cutting-edge research.
  • Prepare reports, summaries, presentations, visuals, recommendations, and other work products for city leaders, community members, BCPI staff, and partners.
Requirements
  • Bachelor's degree in a related field.
  • Five years of design experience, including instructional, strategic, business, and product design, or related experience.
  • Additional education may substitute for required experience, and additional related experience may substitute for required education, to the extent permitted by the JHU equivalency formula.
Preferred Qualifications
  • Graduate degree in instructional design, instructional technology, education, applied anthropology, demography, ethnography, user experience design, or research.
  • Experience conducting user research and translating results into actionable insights.
  • A clear understanding of the types of challenges municipal governments typically face.
  • Experience working with community, government, non-profit, or private sector leaders.
  • A customer service orientation and interest in building solid relationships with colleagues and partners.
  • Demonstrated experience working with people from diverse backgrounds and a commitment to engaging with a wide range of residents, subject-matter experts, and partners.
  • Demonstrated experience applying equity-centered design frameworks to past projects.


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