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Luxury Travel Consultant
2 months ago
The Senior Travel Consultant (STC) plays a pivotal role in crafting and marketing exclusive, personalized travel experiences for affluent clients. This position requires a deep understanding of various European destinations and the ability to design unique itineraries that cater to diverse interests and preferences.
Key Responsibilities
1. **Client Engagement**: Take full ownership of the client journey from initial inquiry to post-travel follow-up, ensuring a seamless experience.
2. **Sales Excellence**: Achieve individual and team sales objectives by converting inquiries into bookings while maintaining high service standards.
3. **Product Knowledge**: Develop comprehensive knowledge of Scott Dunn's offerings and stay informed about trends in luxury travel.
4. **Marketing Support**: Collaborate on marketing initiatives, including promotional events and digital content.
5. **Team Collaboration**: Work closely with colleagues across departments to enhance service delivery and support team members in their development.
Essential Duties
- Deliver accurate and timely quotations and travel documentation.
- Maintain meticulous attention to detail in all client communications.
- Utilize effective sales techniques to maximize booking conversions.
- Manage client accounts, including invoicing and payment processing.
- Conduct post-travel follow-ups to gather feedback and encourage repeat business.
- Participate in familiarization trips to enhance personal knowledge and share insights with the team.
Qualifications
- Minimum of 2 years' experience in luxury travel sales.
- Strong numerical aptitude and sales-driven mindset.
- Excellent communication skills, both written and verbal.
- Proven ability to work independently and manage multiple projects.
- Demonstrated commitment to providing exceptional customer service.
Company Values
All employees are expected to embody Scott Dunn's core values, which emphasize understanding client needs, attention to detail, and a commitment to teamwork and collaboration.
Benefits
We offer a comprehensive benefits package that includes paid time off, health and wellness programs, and opportunities for professional development. Our culture promotes a balance of work and personal life, encouraging employees to thrive both professionally and personally.
