Claims Service Representative
1 day ago
We are seeking a skilled Claims Service Representative to join our team. As a Claims Service Representative, you will be responsible for handling claims of property and/or liability lines of insurance written by the Interinsurance Exchange. Your primary functions will include investigation, evaluation, and negotiation of low to moderate complexity claims in compliance with established company technical and customer service Best Practices.
Key Responsibilities- Communicate and interact with insureds and claimants to explain benefits, coverages, fault, and claims process.
- Conduct phone and/or field investigations to determine liability and damages.
- Evaluate and determine claim values upon receipt and assessment of property, bodily injury, and liability data.
- Negotiate within settlement authority with insureds and claimants to resolve their first and third-party claims.
- Handle administrative functions, update database production reports, and document and update claim files via company systems.
- Verify and interpret/resolve coverage by gathering necessary information to ensure policy applicability.
- Coordinate with internal and external departments as required.
- 4-yr. College Degree or equivalent combination of education and work experience required.
- Ability to service claims of low to moderate complexity, as normally acquired through 3-5 years' bodily injury experience preferred.
- Moderate computer and line of business technical software skills required.
- General knowledge of negligence and subrogation principles desired.
- Moderate understanding of vehicle nomenclature and repair practices or;
moderate understanding of building nomenclature and repair practices. - Advanced organization and planning recognition skills required.
- Advanced oral and written communication skills required.
- Advanced interpersonal skills required.
- Health coverage for medical, dental, vision
- 401(K) saving plan with company match AND Pension
- Tuition assistance
- PTO for community volunteer programs
- Wellness program
- Employee discounts
Auto Club Enterprises is the largest federation of AAA clubs in the nation. We have 14,000 employees in 21 states helping 17 million members. The strength of our organization is our employees. Bringing together and supporting different cultures, backgrounds, personalities, and strengths creates a team capable of delivering legendary, lifetime service to our members.
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